Privacy Policy

1. Introduction

Cloud Presence ("we," "our," or "us") operates the Cloud Presence AI Visibility Optimization Platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Name and contact information (email address, phone number)
• Company information and domain details
• Account credentials and authentication information
• Payment and billing information (processed securely through Stripe)
• Profile information and preferences
• Communication records and support inquiries

2.2 Technical Information

• IP addresses and device identifiers
• Browser type, version, and operating system
• Usage data, including pages visited and time spent
• Cookies and similar tracking technologies
• Log files and error reports
• API usage and performance metrics

2.3 Business Data

• Domain and website information you provide for analysis
• AI visibility metrics and analytics data
• Competitive analysis data
• Content optimization preferences
• Report generation history

3. How We Use Your Information

3.1 Service Provision

• Provide, maintain, and improve our AI visibility optimization services
• Process payments and manage subscriptions
• Generate AI visibility reports and analytics
• Monitor and analyze AI platform performance
• Provide customer support and respond to inquiries

3.2 Communication

• Send service-related notifications and updates
• Provide customer support and technical assistance
• Send marketing communications (with your consent)
• Notify you of changes to our services or policies

3.3 Legal and Security

• Comply with legal obligations and regulatory requirements
• Protect against fraud, abuse, and security threats
• Enforce our Terms of Service and other agreements
• Respond to legal requests and prevent illegal activities

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (Stripe)
• Cloud hosting and infrastructure (Vercel, MongoDB Atlas)
• Analytics and monitoring services
• Customer support tools
• Email delivery and communication services

4.2 Legal Requirements

We may disclose your information when required by law, regulation, or legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Staff training on data protection practices
• Incident response procedures

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

7.1 Access and Control

• Access, update, or correct your personal information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Request data portability
• Withdraw consent for marketing communications

7.2 California Privacy Rights (CCPA)

California residents have additional rights:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

7.3 GDPR Rights (European Users)

If you are in the European Economic Area, you have additional rights:

• Right to rectification and erasure
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with supervisory authorities

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and experiences
• Ensure security and prevent fraud

For detailed information about our cookie practices, please see our Cookie Policy.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, including standard contractual clauses and adequacy decisions.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at: